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FAQs about special reqest

How much will it cost?

This service is for free.

How long it will take to get my custom order?

It should not take more than 2-4 weeks extra to standart shipping time.

What is minimum order quantity?

One item.

How do you package orders?

We take great care to ship orders in a discreet way. Orders from the EU will be packed and protected with discretion. Orders from outside the EU will receive additional packaging to ensure maximum discretion and security.

How can I track my order?

Once your order is dispatched you will receive a Shipment confirmation. Depending on the delivery service and postal provider you have selected, you can track your order on the following web sites: DHL - Regular post service -

What happens if I don't receive my order?

Use the tracking number sent to you upon order dispatch to track the location of your order. If your order has still not arrived after 30 working days and you are in the EU, contact us and we will arrange a re-ship. If you are outside the EU and your order has still not arrived after 60 working days, contact us and we will arrange a re-ship.

How can I cancel my order?

If you want to cancel an order, please contact us as soon as possible. We will be able to cancel order only if items are not already been shipped out.



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